Terms & Conditions

We pride ourselves on supplying high quality fire logs to our customers with a knowledgeable, reliable and friendly service. To maintain this service, we ask all of our customers to abide by our terms and conditions stated below.

DELIVERY

  • Free delivery is included within a 20 mile radius for 2,3 and 4 cubic meter loads.
  • Free delivery is included within a 5 mile radius of 1 cubic meter load.
  • We are more than happy to deliver to customers outside of this radius however additional costings will apply depending on mileage. This is to cover the cost of rising fuel prices and the extra time allocated per delivery.
  • When ordering our products, it is the customers responsibility to specify where they would require our products to be delivered on their property and ensure accessibility is available on the driver’s arrival.
  • When delivering loose loads, our delivery trucks tip the logs on to the customers premises. This is included in the price however additional methods to unload the logs can be arranged to suit the customer’s requirements. This must be specified when ordering our products so extra time is allocated per delivery.
  • Customer’s must ensure access is permitted during the designated delivery time, if for any reason Bob Willmott Fire Logs cannot gain access to the customers property and delivery cannot be made the customer will acquire a 20% charge to cover costings.
  • We are happy to deliver our products if customers are not present at the time however they must inform us of where they require our products to be delivered. Especially during the winter period when the weather is unpredictable.
  • Bob Willmott Fire Logs accept no responsibility of our products post-delivery. Therefore, we advise customers to sheet down logs after delivery during the winter period to prevent our products from getting wet. The driver is more than happy to do this at the customer’s request. Tarpaulin can be supplied at an additional cost.

 

Cancelation

Customers have the opportunity to cancel/postpone their delivery but must do so within 48 hours of their allocated delivery time. Cancelation under 48 hours of delivery will acquire a 20% charge.

 

Payment

  • Bob Willmott Fire Logs accepts cash or cheque payment on delivery.
  • BACS details are provided on the customers invoice for those who wish to pay via BACS. We now accept card payments over the phone.
  • All invoices must be paid within 48 hours of delivery, unless prior arrangement has been made. A credit charge of 10% of the total bill will be added to late payments.
  • All prices include 5% VAT unless otherwise stated.

 

Product Information

  • All products quoted are measured in cubic meters (m³) when delivered as loose loads inclusive of air gaps. When stacked the measurement is likely to be less than the loose load.
  • Bob Willmott Fire Logs process logs to a standard length of 9 inches, however it is recommended customers specify their preferred length to achieve product satisfaction. We supply logs from 9-24 inches. Alternative lengths can be supplied on special request.
  • Bob Willmott Fire Logs will not accept any liability for injury or damage from the handling or use of our products.

Complaints 

Bob Willmott Fire Logs value our customer’s satisfaction. However we understand from time to time products supplied by ourselves may not match the customers expectation. If a customer wishes to make a complaint they should do so within 48 hours of delivery. This can be done either over the phone, email, text or the contact page via the website.

If the product supplied is found not to be of a high standard or non-compliant with the Woodsure ready to burn scheme, as the supplier Bob Willmott Fire Logs will provide a replacement delivery or offer other appropriate resolutions